Start with the essentials
Check your assigned client ID, latest credentials, full topic namespace, and device permissions. Most connection issues begin with one of these.
Keep sensitive data safe
Include a project ID, device ID, timestamp, and error message when reporting a problem. Never include passwords, signing keys, or access tokens.
Platform administrators
Open WordPress → OntoRelay for service health and customer entitlements. Server operations, backups, restoration, and TLS renewal are documented in the deployment runbooks.
The support ticket and outbound email service are not configured in this initial release. Contact the person who provided your OntoRelay account for operational assistance. Do not post credentials in website comments.